Return Policy
30-Day Return Policy – Clara & Miles Bristol
You Have 30 Days to Request a Return
You have 30 days after receiving your item to request a return.
How to Start a Return
To begin a return, please contact our customer service team:
📧 info@claramilesbristol.co.uk
Include your order number (found in your order confirmation email or invoice).
Once your request is reviewed and approved, our team will provide:
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The return address
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Clear instructions on how and where to send your parcel
❗ Important: Items sent back without first requesting a return will not be accepted.
Return Conditions
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All returns must be shipped to our fulfilment centre in Asia.
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A £10 GBP administration fee per item will be deducted from your refund.
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Customers are responsible for return shipping costs.
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Items must be in their original condition (unused, unworn, and with tags if applicable).
Damages or Issues
Please inspect your order upon arrival.
If you receive an item that is damaged, defective, or incorrect, contact us immediately:
📧 info@claramilesbristol.co.uk
We will resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges.
The fastest way to receive the item you want is to:
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Request a return for the original item.
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Once approved, place a new order for the replacement item.
Refunds
Once your return is received at our warehouse:
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Processing takes 2–4 business days
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You will receive a confirmation email once your refund has been issued
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Refunds typically appear on your bank or credit card within 3–5 business days
⏳ Please note: Your bank or card provider may require additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us:
📧 info@claramilesbristol.co.uk
Cancellation Policy
Cancellations must be requested within 24 hours of placing an order.
Because our fulfilment system processes orders quickly, we cannot cancel or modify an order once this 24-hour window has passed.
After this period, customers must wait for delivery and then follow our standard return procedure if they wish to return the item.