Privacy Policy
Privacy Policy – Clara & Miles Bristol
This Privacy Policy explains how Clara & Miles Bristol (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase from Clara & Miles Bristol (the “Site”), or otherwise interact with us (collectively, the “Services”).
“You” and “your” refer to any user of our Services.
By accessing or using our Services, you agree to the terms of this Privacy Policy.
If you do not agree, please do not use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with an updated “Last updated” date.
Information We Collect and Why
Personal Information You Provide
We may collect the following information when you make a purchase or use our Services:
☑️ Name, billing address, shipping address, phone number, email
☑️ Order and payment details (currency shown at checkout – GBP for UK customers)
☑️ Account login information
☑️ Messages, customer service inquiries, or submitted forms
Automatically Collected Information
When you visit the Site, we may automatically collect:
☑️ Usage data (pages viewed, time on site, clicks)
☑️ Device and browser information
☑️ IP address
☑️ Cookies and similar technologies (see Shopify’s Cookie Policy)
Information From Third Parties
We may receive data from:
☑️ Shopify (our e-commerce platform)
☑️ Payment processors
☑️ Marketing and advertising partners
☑️ Analytics tools such as Google Analytics or Meta Pixel
How We Use Your Information
We may use your information to:
☑️ Process and fulfil your orders
☑️ Create and manage your customer account
☑️ Communicate with you (order updates, customer support)
☑️ Send marketing emails or promotional content (you can unsubscribe anytime)
☑️ Detect and prevent fraud
☑️ Improve and personalise your experience on our Site
Disclosure of Your Information
We may share your information with:
☑️ Service providers (e.g., Shopify, payment processors, fulfilment partners)
☑️ Marketing and advertising partners
☑️ Affiliated companies
☑️ Legal authorities if required by law
☑️ In business transfers such as mergers, acquisitions, or asset sales
We do not sell your personal information.
We do not share sensitive data without your explicit consent.
Cookies and Tracking Technologies
We use cookies to:
☑️ Operate and improve the Site
☑️ Remember your preferences
☑️ Analyse browsing behaviour
☑️ Deliver relevant ads and marketing
You may disable cookies in your browser settings, though this may affect certain site functions.
Children’s Privacy
Our Services are not intended for children under the age of 16.
We do not knowingly collect personal data from children.
Security and Data Retention
We take reasonable and appropriate security measures to protect your personal data.
Please note, no system is fully secure.
We retain your information only as long as necessary for legal, operational, or business purposes.
Your Rights (UK GDPR)
As a resident of the United Kingdom, you have rights under the UK GDPR, including:
☑️ The right to access your personal data
☑️ The right to correct inaccurate information
☑️ The right to request deletion (“right to be forgotten”)
☑️ The right to withdraw consent
☑️ The right to data portability
☑️ The right to restrict or object to processing
☑️ The right to opt out of marketing emails via the unsubscribe link
To exercise your rights, please contact us at:
📧 info@claramilesbristol.co.uk
We aim to respond to all requests within the legally required time frame.
Complaints
If you have concerns about how we handle your data, please contact us first so we can resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
Website: https://ico.org.uk/
International Transfers
We may process or store your information outside of the UK, including in the EU, Asia, or the U.S.
When we do so, we rely on legal safeguards such as Standard Contractual Clauses (SCCs) and other approved mechanisms.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, you may contact us at: